Shipping policy

Destinations and shipping costs

Olé Sports currently ships to the United States only. Standard shipping is free on all orders delivered to a supported US address. Prices and checkout totals are displayed in US dollars (USD).

Order preparation

Orders are normally prepared and dispatched within 3–5 business days after payment is confirmed. Weekends and public holidays are excluded. Preparation time is separate from transport time. Personalized items follow the preparation estimate shown at purchase. We will contact you if an exceptional issue affects your order.

Delivery estimates

Estimated transport time is 7–12 business days after dispatch, and normally no more than 15 business days unless an exceptional delay occurs. Including preparation, estimated delivery is 10–17 business days after payment confirmation, with an expected maximum of 20 business days unless we notify you of an exceptional issue.

We work with our own and supplier warehouses internationally. Orders may ship from outside your destination country and pass through international transport and customs before local delivery. Available destinations, delivery options, costs and any destination-specific estimates are shown at checkout.

Tracking

We email your tracking number when your order is handed to the carrier. See order tracking help or contact support@olejerseysofc.com with your order number and checkout email address.

Please provide a complete and accurate delivery address. Contact us immediately if it needs correcting before dispatch.

Delays and delivery issues

Carrier schedules, destination, customs, public holidays and high-demand periods can affect delivery. We remain responsible for your items until delivery to you or your authorized recipient. If your order exceeds the maximum estimate, contact us so we can investigate and provide an appropriate solution. Please report non-delivery within 30 calendar days after the latest estimated delivery date to help us file a carrier claim on time.

Report incomplete, damaged or incorrect deliveries promptly, preferably within 14 calendar days of receipt, with clear photographs and your order number. These reporting periods do not limit mandatory consumer rights.