Política de privacidad

Last updated: October 8, 2026

This Privacy Policy explains how Ole Sports Group LLC ("Olé Sports", "we", "us" or "our") collects, uses, discloses and protects personal information when you visit our website, buy from us, sign up for our emails or otherwise contact us (together, the "Services"). Ole Sports Group LLC is a New Mexico limited liability company. Business address: 8200 NW 41st Street, 2nd Floor, Doral, FL 33166, United States. Registered address: 412 W 7th St, Clovis, NM 88101, United States.

By using the Services, you acknowledge that you have read this Privacy Policy. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to personal information.

Personal information we collect

Depending on how you interact with us, we may collect the following categories of personal information:

Contact and identity details: name, email address, phone number, billing address and shipping address.
Order and transaction details: products you view, add to cart, purchase, return or exchange; personalization you request (such as a name and number printed on a jersey); order history and customer support history.
Payment information: payments are processed by our payment providers. We receive limited details such as the payment method type, the last digits of a card and payment status. We do not store full card numbers.
Account information: login details, preferences and settings if you create a customer account.
Communications: the content of messages you send us by email, contact forms or social media.
Marketing preferences: whether you subscribed to our emails, and how you interact with them (for example, opens and clicks).
Device and usage information: IP address, browser and device type, approximate location derived from your IP address, pages visited, referring links and how you navigate the Services, collected through cookies, pixels and similar technologies.

We do not intentionally collect sensitive personal information, such as government ID numbers, health data or precise geolocation.

Where we get personal information

From you, when you place an order, create an account, subscribe to our emails or contact us.
Automatically, from your device when you use the Services, through cookies and similar technologies.
From service providers and partners, such as our payment, shipping, email and advertising providers.

How we use personal information

To provide the Services: process payments, prepare and personalize your items, ship your order, send order and tracking updates, and handle returns, refunds and support requests.
To communicate with you: respond to questions and send service messages about your order or account.
For marketing: send promotional emails if you subscribed, and show you relevant ads on other websites and social media based on your activity on our Services. You can unsubscribe from marketing emails at any time.
To improve the Services: understand how the store is used, measure the performance of our campaigns and improve our products and website.
For security and legal reasons: prevent fraud and abuse, protect our customers and business, comply with legal obligations and enforce our terms.

How we disclose personal information

We do not sell personal information for money. We disclose personal information only as needed for the purposes above, including to:

Shopify, which hosts our store, checkout and customer accounts.
Payment processors that handle payments on our behalf.
Production, fulfillment and shipping partners, including suppliers that prepare and dispatch orders and the carriers that deliver them. Some of these partners are located outside the United States, so your name, shipping address, phone number and order details may be transferred to them to complete your order.
Email and customer communication providers, such as Klaviyo, which we use to send order updates and, if you subscribed, marketing emails.
Advertising and analytics partners, such as Meta (Facebook and Instagram) and Google, which may receive device and usage information through cookies and pixels to measure and personalize advertising. Under some U.S. state laws, this may be considered "sharing" for cross-context behavioral advertising or "targeted advertising". You can opt out as described below.
Professional advisers and authorities, when required by law, to respond to legal process, or to protect our rights, customers or others.
A successor business, in connection with a merger, acquisition, financing or sale of all or part of our business.

Cookies and similar technologies

We and our partners use cookies, pixels and similar technologies to keep your cart working, remember preferences, understand how the Services are used and support advertising. You can control cookies through your browser settings; blocking some cookies may affect how the store works.

Your choices and privacy rights

Depending on the state where you live (for example California, Colorado, Connecticut, Virginia, Texas and other states with consumer privacy laws), you may have the right to:

Know and access the personal information we hold about you;
Correct inaccurate personal information;
Delete personal information, subject to legal exceptions (for example, records we must keep for tax or accounting purposes);
Receive a copy of your personal information in a portable format;
Opt out of the sale or sharing of personal information and of targeted advertising;
Appeal our decision if we decline your request.

Opting out of targeted advertising. You can opt out at any time on our Your Privacy Choices page. We also honor the Global Privacy Control (GPC) signal: if your browser sends it, we treat it as an opt-out request for that browser. We do not respond to other "Do Not Track" signals.

Marketing emails. Use the unsubscribe link in any marketing email. We may still send you service messages about your orders.

How to make a request. Email support@olejerseysofc.com with the subject "Privacy request" and tell us which right you want to exercise. We will verify your identity, usually by confirming details linked to your order or email address, before acting on the request. An authorized agent may submit a request on your behalf with proof of authorization. We respond within the time required by law (generally 45 days). To appeal a decision, reply to our response with the subject "Privacy appeal". We will not discriminate against you for exercising your rights.

Relationship with Shopify

Our store is hosted by Shopify, which processes personal information to provide and improve the Services. To help protect and grow our business, we use certain Shopify features that rely on information about your interactions with our store, other merchants and Shopify. For those features, Shopify is responsible for that processing and for responding to related requests. Learn more in the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Data retention

We keep personal information for as long as needed to fulfill your orders, provide support, maintain our business records, resolve disputes and comply with legal, tax and accounting obligations. Marketing data is kept until you unsubscribe or ask us to delete it.

Security

We use reasonable administrative, technical and physical safeguards to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Children

The Services are intended for adults. Although we sell kids' sizes, purchases must be made by an adult. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us and we will delete it. We do not sell or share personal information of consumers we know to be under 16.

International transfers

We are based in the United States, and some of our service providers and fulfillment partners operate in other countries. By using the Services, you understand that your personal information may be processed outside your state or country, where data protection laws may differ.

Third-party websites

The Services may link to websites and platforms operated by others, such as social networks. Their privacy practices are governed by their own policies.

Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and change the "Last updated" date. Material changes will be communicated as required by law.